About the job

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Job Responsibility

Achieve sales targets and increase profits.
Attend briefing and/ or training for new product launches, promotions and any others as requested by vendor.
Support the management of customer service activities and staff competence so as to optimize and sustain sales performance and customer satisfaction.
Assist the branches in handling of difficult and/ or unusual situations with customers.
Review daily operations reports submitted by all branches.
Monitor and verify service level in all branches against set Key Performance Indicators (KPIs).
Monitor stocks within branches and warehouse and make necessary judgment call for stock forecast and ordering as and when necessary.
Perform audit checks in branches to ensure 100% accuracy and accountability for cash, inventory and paperwork.
Ensure all branches adhere to compliance requirements in all areas of operational activity, company policies and procedure.
Conduct briefings in branches as and when necessary.
Adhere to the Standard Operating Procedures and Processes (SOP) handbook at all times.
Interview and recruit for all levels of staff in branches as and when necessary.
Create a positive environment that results in stable retention and a reduction of labor turnover.
Monitor ongoing performance needs of Branch Manager/ Assistant Branch Manager/ Senior Sales & Service Executive (Person In-Charge [PIC] level).

Job Requirements

Required language: Bahasa Malaysia, English and Mandarin.
Candidate must possess at least a bachelorâs degree in any field.
At least 3 year(s) of working experience in the related field is required for this position.
Preferably with retail experience in telecommunication products and services.
Ability to work under pressure and in a fast-paced environment.
Able to work as a team.
Demonstrated strong supervisory and leadership skills.

Job Benefits

Area Manager / Assistant Area Manager